Customer Charter

When arriving at your home we will …

  • Drive and park courteously.
  • Introduce ourselves clearly.
  • Provide an individual Identification Badge.
  • Explain the purpose of the visit and the works to be completed.
  • Be polite and helpful.
  • Treat you and your home with respect.
  • Work in a safe manner.
  • Clear and remove waste or make collection arrangements.

 

When you are talking to Lawtech on the phone we will …

  • Be polite and helpful and treat you with respect.
  • Listen carefully in order to understand and be able to respond.
  • Give you an action plan or full explanation.
  • Ensure all messages taken are acted on.

 

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