Customer Charter

When arriving at your home we will …

  • Drive and park courteously.
  • Introduce ourselves clearly.
  • Show you an individual Identification Badge.
  • Explain the purpose of the visit and the works we will complete.
  • Be polite and helpful and treat you and your home with respect.
  • Work in a safe manner.
  • Clear and remove waste or make collection arrangements.

 

When you are talking to Lawtech on the phone we will …

  • Be polite and helpful and treat you with respect.
  • Listen carefully in order to understand and be able to respond.
  • Give you an action plan or full explanation.
  • Ensure all messages taken are acted on.

 

Subscribe to our newsletter