customer care

Customers are at the heart of all Lawtech Group site management decisions.

Our Customer Care team safeguard the interests of residents throughout every project, engaging with communities before, during and after the construction works.  They will:

  • Provide advance Consultation events and regular Drop-In sessions at a convenient local venue, partnering with local Residents Associations to explain the plans and address queries or concerns
  • Present resident requests to Lawtech’s Project Management team for integration into our site arrangements wherever possible
  • Organise Open Days for residents to meet our team, view product finish options and mock-up and receive progress updates
  • Conduct Pre-Commencement Surveys in every property, taking time to understand personal circumstances and the support needs of vulnerable residents
  • Work with our Construction team to implement individually-tailored measures to minimise disruption; e.g. for nightworkers or the elderly
  • Ensure that all site personnel are DBS-checked as necessary, carry photo-identification badges and wear uniquely-numbered hi-vis
  • Provide informative literature about the site and our safety measures and the operation, maintenance and benefits of newly-installed features (available in multiple languages and Braille)
  • Respond to our 24/7 Customer Care and Emergency Freephone hotlines
  • Administrate our 3-stage complaints process, keeping residents fully informed throughout, within agreed timescales
  • Organise events and activities that respond to the unique needs of your community, including educational,
  • Oversee the Defects Liability Period, providing a consistent point-of-contact for residents

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